For those times when you need immediate IT support but don’t yet have a managed IT support plan in place, Protek-IT offers ad hoc services billed according to the nature of the task and time spent.
Below is a detailed list of our ad hoc service offerings and associated costs.
| Hourly Rate | Minimum | Increments | |
|---|---|---|---|
| Remote IT Support | $225 | 1 hour | 15 min |
| On-Site IT Support | $225 | 2 hours | 15 min |
| IT Consulting/Advanced Support | $275 | 1 hour | 15 min |
| Web Services | $150 | 1 hour | 15 min |
| Wiring Services | $150 | 1 hour | 15 min |
| Travel Fee | $75 + parking, $25 per additional 10 miles |
Our ad hoc/on-demand Support Hours are 8 am to 5pm, Monday to Friday.
Remote IT Support
- Rate: $225 per hour
- Minimum Charge: 1 hour
- Billing Increments: Billed in 15-minute increments after the first hour
For troubleshooting software errors, guiding you through new application installations, or helping recover lost emails, our remote IT support connects to your systems directly over the internet to resolve these issues without the need for an on-site visit.
On-Site IT Support
- Rate: $225 per hour
- Minimum Charge: 2 hours
- Billing Increments: Billed in 15-minute increments after the first hour
When your hardware malfunctions, your network needs troubleshooting or you need a technical expert to set up new equipment, our on-site IT support staff can help. We handle everything from network issues to workstation setup, ensuring your physical IT infrastructure is running smoothly.
IT Consulting/Advanced Support
- Rate: $275 per hour
- Minimum Charge: 1 hour
- Billing Increments: Billed in 15-minute increments after the first hour
Seeking guidance on your next technology investment? Need a professional to weigh in on your cybersecurity strategy or assist with system integrations? Our IT Consulting service brings you the expertise for these scenarios and more, offering tailored advice and action plans to align with your business objectives.
Web Services
- Rate: $150 per hour
- Minimum Charge: 1 hour
- Billing Increments: Billed in 15-minute increments after the first hour
Whether it’s recovering a hacked website, updating web content, improving site functionality, or troubleshooting issues, our Web Services cater to all your immediate website needs.
Wiring Services
- Rate: $150 per hour
- Minimum Charge: 1 hour
- Billing Increments: Billed in 15-minute increments after the first hour
From setting up a new office network to troubleshooting connectivity issues, our wiring services ensure that your data cabling is organized, tested, and fully operational, forming the backbone of your company’s communication and IT capabilities.
Travel
- Charge: $75 per trip, plus parking, $25 per additional 10 miles
When on-site IT support is required, our travel charge covers the transportation costs for our technicians to arrive at your location. This flat rate applies to each trip made, ensuring transparency and predictability in billing.
Please note, our ad hoc services are subject to availability. To avoid downtime and ensure priority response, consider our managed IT support plans that offer comprehensive, proactive support tailored to your business needs.
