Business Phone System

The best Business Phone System for SMBs and nonprofits

Microsoft Teams is an enormously popular collaboration software, with a reported 91% of large US companies using its features and facilitating communications within their teams. You will most likely fall into one of two categories:

Already using Microsoft Teams?
If you’re already using Teams to communicate with your colleagues, Phone setup is especially simple and the phone system follows the same structure as the Teams platform you’re used to. The learning curve is low and the neat features will make your work life significantly more efficient and easy.

Not using Teams yet?
If you haven’t used Microsoft Teams before, you can benefit from two major perks — a feature-reach, simple-to-use Teams Phone software, and the base Teams software, which lets you hold web meetings and conferences, chat with colleagues one-on-one or in groups, and help structure teams to allow easier collaboration.

Lowered costs

Using a cloud-based phone system helps save on upfront costs like hardware procurement and maintenance to recurring costs like licensing fees. Per-user costs start at just $20 per month.

Practical business features

Teams Phone includes features such as auto-attendant, custom call queues, call routing, voicemail and transcribing, and more.

Useful analytics

Microsoft Teams Phone has a built-in visual analytics dashboard that helps find bottlenecks in your call system and improve efficiency for specific employees or the entire company.

Easily scalable

When hiring a new employee, scaling is quick and easy. Setting up a new phone doesn't require purchasing hardware or any new wiring.

User-friendly software

Using Teams as a base software for team collaboration and calls brings down the complexity of learning new software and confusing employees with challenging interfaces.

Why Protek-IT

Dependable IT Support.

Your business relies on technology to function, but you’re not an expert in all things tech. Our IT experts know tech in and out – and provide expertise dependably, so you don’t have to chase them around and wait for them to respond for hours.

Simple, Flat rate pricing.

We customize each and every IT package to your specific needs, but we offer basic packages that cover all important parts of your business, so you know you’re covered.

Local team of experts.

Our VoIP certified and experienced Chicago team is well-versed in every aspect of tech. We work hard to provide a holistic approach to your technology and explain everything in layman’s terms, so you can make the most informed decision about your business.

Practical Technology insights.

As your IT team, we keep track of your infrastructure and any changes to your tech stack, so you always have a clear overview of what you pay for. We’ll inform you of any noticeable bottlenecks and allow you to prepare for updates well ahead of time.

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What our clients are saying
I had a problem; I called Protek-IT, and as usual my problem was promptly resolved. You guys consistently give me exactly what you promised you would deliver. Gets no better than that.
Anita Weissman, The Message Group

3CX Phone System for Businesses

Looking for something other than Teams Phone?

PRO is a certified reseller of 3CX – an award-winning and feature-rich VoIP system that works perfectly for small businesses and nonprofit organizations who want the flexibility of a modern VoIP system, but don’t want to commit to a Microsoft platform.

Our skilled and trained Voice over IP engineers can seamlessly set you up with the new system and provide ongoing support and maintenance as needed.

PRO’s affordable ongoing support packages have proved especially useful for small businesses with a high (seasonal) call volume, such as landscapers, hospitality businesses, restaurants and wedding venues, but also for nonprofit organizations that need to keep in touch with their donors and members.

The benefits of 3CX are:

Up to 80% lower bills

Using a VoIP system is more cost-efficient than relying on traditional phone services.

Useful call features

3CX includes many practical features, such as call recording, automatic queuing, and auto-attendants.


Use video conferencing and your virtual assistant straight from your 3CX application.

Intuitive apps

3CX has convenient and extremely user-friendly apps that you can use on your computer or phone, without having to rely on hardware.

No per-user licensing

No per-extension licensing and unlimited extensions means you can save on even more costs.

Frequently Asked Business Phone System Questions

Yes, you can keep your existing numbers when you move to Microsoft Teams. We will port your numbers to Teams, and Microsoft will become your new service provider.

You have several options:

  1. If you prefer a traditional physical office phone, we can set you up with a Teams compatible VoIP phone or headset to give you better mobility. 
  2. You can simply use your computer/laptop/cell phone with the Teams app installed. Either use your cell phone like you would for personal calls (with the separate business number) or your computer with a microphone and headset.

The specific system depends on your business needs, budget, and other factors that we take into consideration during your free assessment. 

We ask questions about how your business works and help you make an informed decision that you are happy with. But to answer the question in general — we prefer Teams Phone because it is part of the Microsoft ecosystem and really helps streamline work without the steep learning curve.

Get started with a business phone system today

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