Business Phone System
The best Business Phone System for SMBs and nonprofits
Choosing the right business phone system is essential for small businesses and nonprofits, offering flexibility, reliability, and a professional edge without overwhelming costs. You’ll likely fall into one of two categories:
Already using a phone system?
If you’re already using a traditional or VoIP-based business phone system, switching to a modern cloud business phone system is straightforward. The interface is intuitive, and features like call forwarding, voicemail-to-email, and mobile access make daily operations smoother and more efficient.
Not using a business phone system yet?
If you’re still relying on personal phones or basic landlines, adopting a cloud-based business phone system can transform the way you communicate. You’ll gain access to an easy-to-use business phone system with tools for handling calls, team collaboration, and even video conferencing, all tailored to support growing teams and tight budgets.
Lowered costs
Using a cloud-based business phone system helps save on upfront costs like hardware procurement and maintenance, as well as recurring expenses like licensing fees. Per-user costs start at just $20 per month.
Practical business features
Teams Phone includes features such as auto-attendant, custom call queues, call routing, voicemail and transcribing, and more—making it a powerful business phone system for modern organizations.
Useful analytics
Microsoft Teams Phone has a built-in visual analytics dashboard that helps identify bottlenecks in your business phone system and improve efficiency for specific employees or the entire company.
Easily scalable
When hiring a new employee, scaling your business phone system is quick and easy. Setting up a new phone doesn't require purchasing hardware or any new wiring.
User-friendly software
Using Teams as a base software for team collaboration and calls reduces the complexity of adopting a new business phone system and avoids confusing employees with challenging interfaces.
Seamless remote work
A cloud-based business phone system like Teams Phone supports seamless remote work. Employees can make and receive calls, access voicemails, and collaborate from anywhere, ensuring consistent communication whether at home, in the office, or on the go.
Why Protek-IT
Dependable IT Support.
Your business relies on technology to function, but you’re not an expert in all things tech. Our IT experts know tech in and out, whether it’s managing your business phone system or resolving day-to-day issues, and provide expertise dependably, so you don’t have to chase them around or wait for hours to get a response.
Simple, Flat rate pricing.
We customize each and every IT package to your specific needs, but we offer basic packages that cover all essential parts of your business, including your business phone system, so you know you’re covered.
Local team of experts.
Our VoIP-certified and experienced Chicago team is well-versed in every aspect of tech. We take a holistic approach to your technology, whether it’s your network, cybersecurity, or business phone system, and explain everything in layman’s terms, so you can make the most informed decision about your business.
Practical Technology insights.
As your IT team, we keep track of your infrastructure and any changes to your tech stack, including your business phone system, so you always have a clear overview of what you pay for. We’ll inform you of any noticeable bottlenecks and allow you to prepare for updates well ahead of time.
3CX Phone System for Businesses
Looking for something other than Teams Phone?
PROTEK is a certified reseller of 3CX – an award-winning and feature-rich business phone system that works perfectly for small businesses and nonprofit organizations who want the flexibility of a modern VoIP solution but don’t want to commit to a Microsoft platform.
Our skilled and trained Voice over IP engineers can seamlessly set you up with the new business phone system and provide ongoing support and maintenance as needed.
PROTEK’s affordable ongoing support packages have proved especially useful for small businesses with a high (seasonal) call volume—such as landscapers, hospitality businesses, restaurants, and wedding venues—as well as for nonprofit organizations that need to keep in touch with their donors and members using a reliable business phone system.
The benefits of 3CX are:
Up to 80% lower bills
Using a VoIP-based business phone system is more cost-efficient than relying on traditional phone services.
Useful call features
3CX is a feature-rich business phone system that includes practical tools such as call recording, automatic queuing, and auto-attendants.
Multifunctionality
Use video conferencing and your virtual assistant straight from your 3CX business phone system application.
Intuitive apps
3CX is a convenient and extremely user-friendly business phone system with apps you can use on your computer or phone—no need to rely on additional hardware.
No per-user licensing
No per-extension licensing and unlimited extensions mean your business phone system can scale easily—helping you save even more on costs.
Frequently Asked Business Phone System Questions
Yes, you can keep your existing numbers when you move to Microsoft Teams. We will port your numbers to Teams, and Microsoft will become your new service provider.
You have several options:
- If you prefer a traditional physical office phone, we can set you up with a Teams compatible VoIP phone or headset to give you better mobility.
- You can simply use your computer/laptop/cell phone with the Teams app installed. Either use your cell phone like you would for personal calls (with the separate business number) or your computer with a microphone and headset.
The specific system depends on your business needs, budget, and other factors that we take into consideration during your free assessment.
We ask questions about how your business works and help you make an informed decision that you are happy with. But to answer the question in general — we prefer Teams Phone because it is part of the Microsoft ecosystem and really helps streamline work without the steep learning curve.
Both platforms offer excellent call quality with a stable internet connection. Teams Phone leverages Microsoft’s global infrastructure, while 3CX delivers HD voice and smart call routing for clear, reliable communication.
Get started with a business phone system today
Schedule a discovery call via the form below
We assess your setup and recommend services
We set you up for success
