Chicago Help Desk Support

Award-winning Help Desk support services for small businesses and nonprofit organizations in Chicago

IT Support can be different. With the right company, it can be fast, helpful, friendly, and efficient – and we’re here to show you just that. A good IT Support company should not only break-fix issues that are already happening but ensure everything is working smoothly in the first place.

Protek-IT intelligently tailors IT services around your business’ needs and requirements. It might not feel intuitive, but there is no one-size-fits-all tech service for any business. We provide a 360 approach to IT consulting, help desk, cloud services, and managed IT Support, and help you figure out what you need.

Join over 1,300 Chicago businesses and nonprofit organizations that have transformed their work with technology.

Why Protek-IT

Dependable IT Support.

Your business relies on technology to function, but you’re not an expert in all things tech. Our IT experts know tech in and out – and provide expertise dependably, so you don’t have to chase them around and wait for them to respond for hours.

Simple, Flat rate pricing.

We customize each and every IT package to your specific needs, but we offer basic packages that cover all important parts of your business, so you know you’re covered.

Local team of experts.

Our certified and experienced team is well-versed in every aspect of tech. We work hard to provide a holistic approach to your technology and explain everything in layman’s terms, so you can make the most informed decision about your business.

Practical Technology insights.

As your IT team, we keep track of your infrastructure and any changes to your tech stack, so you always have a clear overview of what you pay for. We’ll inform you of any noticeable bottlenecks and allow you to prepare for updates well ahead of time.

In-house IT team

Our IT Help Desk Support functions like your in-house IT team, easily accessible for all employees

Full Microsoft support

Full support for the Microsoft 365 suite, plus any business-specific specialized software

Fast onsite IT support

Need boots on the ground? We’ll dispatch a tech in your Chicago location if you need hands-on help

Advanced cybersecurity protection

We’ll help protect your business data and systems from attacks

Proactive approach

We provide proactive maintenance to eliminate snowballing issues and unexpected costs

IT consulting and planning

Not just IT Support. We also provide experienced IT Consulting with IT project planning and implementation

Our IT Support Packages

Choose the right fit for your business

  • Essentials
  • 360
per user/month
per user/month
Network Monitoring & Management
PC/Mac Service Packs and Security Updates
Unlimited Help Desk Support (Mon-Fri)
Backup & Disaster Recovery
IT Documentation Portal
Enterprise Password Manager
Employee Onboarding & Termination
Third-Party Vendor Support
Managed Endpoint Detection & Response
Microsoft 365 Manage & Support
Managed DNS
Enhanced Email Security
DNS Filtering
MFA Management & Support
Dark Web Monitoring & Alerting
Business Technology Review
Dedicated Account Manager
Vulnerability Scanning & Management
Employee Security Awareness & Training
Simulated Phishing Campaigns
Weekly End-User Cybersecurity Trainings
Annual Cybersecurity Assessment
Cybersecurity Insurance Assistance & Eligibility
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What our clients are saying
Protek-IT's attitude during the whole [onboarding] process was very positive and supportive. I’m a pretty fast decision-maker and the team’s customer service, bedside manner, and flexibility on pricing made them an easy choice.
EagleRail Container Logistics
What our clients are saying
Protek-IT is exceptional. There isn't anything I've asked them to do that they haven't done at the highest level. We used to be plagued with various IT issues but that is a thing of the past since they came on board.
Joey Duchscher, SIR USA
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Frequently Asked Help Desk Support Questions

We sure can! For those urgent IT issues (server down, network outage, etc.) we dispatch a technician to your Chicago location ASAP.

To get started, call 773-907-0600 and let us know what issues you’re experiencing.

Yes — in fact, our services are specially designed for Chicago small- to medium-sized businesses and nonprofit organizations. We customize each package precisely for your needs to make sure you you’re not paying for what you don’t need but still get all the IT Support your growing business needs.

We love sharing our knowledge and expertise in a project setting! Our experienced IT consultants provide top-notch IT Consulting Services for small businesses and nonprofit organizations in Chicago. Some of our areas of expertise include:

Cloud Services
– Wiring Services
– Network Infrastructure Upgrades
– Email Migration
– Network Security Assessments
Server Setup and Implementation
– Strategic IT Planning, and more

Read more about our IT Consulting services

Get started today

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