Protek-IT Careers
What are we looking for?
- A personable and client-centric attitude
- Logical thinking and a problem-solver attitude
- Eagerness to learn and a passion for tech
- A methodical approach to solving issues
- Great team-work spirit
- Maintaining honesty, integrity, and straightforwardness
our Company culture.
Each member of our team understands how important it is to be helpful, learn every day and provide personable, friendly service.
Our top priorities are going the extra mile for every client, and finding the very best solutions for each business we work with.
While doing so, we don’t lose our personality and have fun helping clients. We strive to create friendly and trusting relationships and make clients feel like they are calling a trusted partner.
Available positions
Job Description
Are you looking to start a career in IT and gain real-world experience?
Protek-IT seeks a Junior IT Support Specialist who is eager to learn and passionate about technology. You’ll receive training from experienced professionals to become self-sufficient and gain extensive IT expertise.
Position Summary:
As a Junior IT Support Specialist, you will provide Level I Technical Support for clients, assist with on-site deployments, and create technical documentation. While on-site, you’ll need to troubleshoot and resolve technical issues efficiently, all while keeping a friendly attitude and providing top-notch customer service. Critical thinking, clear communication, and working independently are key.
What we’re looking for:
- Excellent customer service experience both on the phone and in-person
- Any IT-related certification (e.g., Google IT Support, A+, Network+, MS-900) is preferred
- Strong skills in setting up and troubleshooting PCs and Macs
- Proven basic networking and general troubleshooting skills
- A valid driver’s license with the ability to travel to client locations using the provided company car
- A passion for technology and helping others
- Dependability in managing tasks and meeting deadlines
- Friendly and approachable, with great communication skills to build strong relationships with clients and team members
Your day-to-day as a Junior IT Support Specialist:
- Resolve a variety of Level I technical issues, escalating tickets when necessary
- Explain technical terms to clients in a simple, understandable way
- Create technical documentation to facilitate faster ticket resolution
- Conduct on-site appointments for device deployments and troubleshooting in the Chicagoland area while delivering great customer service with a friendly attitude
Responsibilities and Duties:
- Assist team with on-site deployments and hands-on device pre-configuration
- Remotely assist clients with level I technical issues, including:
- Resetting/unlocking email and domain passwords
- On- and offboarding user accounts
- Installing and troubleshooting network printers and scanners
- Deploying and troubleshooting Windows and macOS systems
- Configuring client-specific applications (e.g., Outlook)
- Configuring and troubleshooting VPN connections
- Preparing PCs or Macs for on-site deployment
Create technical documentation to streamline and speed up ticket resolution
Our Core Services:
- Computer/server monitoring and maintenance
- Antivirus and cloud/on-premises backup
- Remote Help Desk support
- On-demand on-site services (computer setup/troubleshooting, LAN/WLAN troubleshooting, wiring)
- T projects (office network build-up/troubleshooting, M365 migration/security, Azure Virtual Desktop/Cloud Services)
- 3CX VoIP and MS Teams Business Voice setup/support
Benefits and Perks
- Starting Salary: $20-25/hr. – commensurate with your experience and skills
- 100% Paid BCBS Healthcare after 30 days
- 401k with a 3% company match after the 1st year
- Unlimited PTO, based on job performance and client service coverage
- 100% Certification Reimbursement
- Weekly office lunch, and a supportive and collaborative team
If you believe you have the skills and personality that fit our company culture, please send your resume and a cover letter to careers@teamprotek-it.com.
