Creating a Help Desk ticket

Protek-IT has three convenient options for ProCARE clients to create a ticket and enjoy fast IT Help Desk Support.

Please see our Service Desk Ticket submission best practices for the fastest resolution times here.

• Call our Help Desk line
  Call 312-800-2858 to speak to a PRO directly. We will ask for some basic info on your issue and create a ticket on your behalf. If you call after business hours, you can leave a voicemail that we will turn into a support ticket and start working on it early next business day.
• Email us
  Email us at [email protected] to automatically create a support ticket. Our techs will start working on your issue ASAP during business hours, or early next business day if the email is sent after business hours.
• Submit a ticket from the website
  Use the link in our website header to fill in some info on your issue, and a ticket will be automatically created for you. A tech will reach out to you after looking into your problem description.