VoIP system challenges and solutions for a tutoring program with 4 locations and 20 employees.
Academic Coaching Program IT Challenge
The tutoring program is focused on using practical application to help children achieve national and state goals for reading, math, and fine arts.
The nonprofit organization is using a Voice over IP system to keep in touch with members, and faciliate communications between the organizations’ employees. The phone system is the life line that needs to be operational at all times.
The biggest issues they struggle with are as follows:
The academic nonprofit organization reached out to us due to our specialization in 3CX VoIP telephony, our focus on nonprofits, fast response times and affordable rates. They needed urgent help as their whole VoIP system was down and they couldn’t wait for a slow response from their current provider. Our team started by immediately analyzing their VoIP issues and planning for a better, more reliable solution.
We put together a plan that would provide the nonprofit with a reliable VoIP system with a simple interface and management, and simplify troubleshooting for excellent uptime.